Privacy Policy

This is the internet privacy policy for aerolatte ltd. including visitors to www.aerolatte.com (the “Website”)

The website is the property of aerolatte Ltd. We take the privacy of all customers and potential customers and visitors to our Website very seriously and therefore set out in the Privacy Policy our position regarding certain privacy matters and the use of cookies on the Website.
This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email.

1. Information we collect

In operating our business we may collect and process the following data about you:
1.1 Details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.
1.2 Information that you provide by filling in forms on our Website, such as when you register to receive information such as a newsletter or contact us via the contact us page.
1.3 Information provided to us when you communicate with us for any reason.

2. Use of cookies

On occasion, we may gather information about your computer for our services, and to provide statistical information regarding the use of our Website to our advertisers.
Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with the Website so that we can continue to develop and improve this Website.
We may gather information about your general Internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our Website.
Any advertising featured on this Website may also incorporate cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.
For more information on cookies you can read the guidance at http://www.allaboutcookies.org/

3. Use of your information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
3.1 To provide you with information requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you have consented to receive such information.
3.2 To meet our contractual commitments to you.
3.3 To keep a record of all emails between you and us so that we can respond to future enquiries with knowledge of our communications history. Your email address as stored in these communications will not be used for any purpose other than for customer service relating to your initial or future enquiries.
3.4 To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.
3.5 If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to or enquiry by you.
3.6 If you are a new customer, we will only contact you when you have provided consent and only by those means you provided consent for unless we have legitimate interests such as fulfilling our customer service obligations.
3.7 If you do not want us to use your data for marketing purposes you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
3.8 Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors such as your area of residence or age group.

4. Storing your personal data

4.1 We may transfer data that we collect from you to locations outside of the European Economic area for processing and storing. In addition, it may be processed by staff operating outside the European Economic area who work for us or for one of our suppliers. For example, such staff may be engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.
4.2 Data that is provided to us is stored on secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.
4.3 The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.

5. Disclosing your information

5.1 Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.
5.2 We may also disclose your personal information to third parties:
5.2.1 Where we sell any or all of our business and/or our assets to a third party.
5.2.2 Where we are legally required to disclose your information.
5.2.3 To assist fraud protection and minimise credit risk.

6. Third party links

You might find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

7. Access to information

You have the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details below. You also have the right to demand that we delete all data that we hold about you. Again, you can do this by using the contact details below. Please bear in mind that should such data be deleted, this will affect our ability to service you in the future and we will be unable to verify any prior communication you may have had with us.

8. Marketing Permissions

We will not send you any marketing information unless you have specifically consented to receive it. Each communication will give you the option to withdraw that consent or you can do so at any time using the contact information below.

9. Contacting us

We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact the Data Protection Officer at //www.aerolatte.com/contact/

If you would prefer to write to us then our contact address is;
The Data Protection Officer
aerolatte Ltd
Unit 1 The Corn Works
Station Road
Radlett
WD7 8JY
UK